Xilografia, leader in the production and installation of exhibition fittings and custom-made furniture.

Responsible management solutions: our FSC® certification.

Xilografia has obtained FSC® certification (ICILA-COC-004509) in compliance with FSC-STD-40-004 v3.1 standards, which ensures transparent and proper sourcing of wood used in the construction of certified products, from well-managed forests and other controlled sources.

Xilografia expands its offer with the Certified Products FSC® if the customer requires it.

Our Quality Policy

Xilografia has chosen to adopt a Quality Management System in compliance with the UNI EN ISO 9001:2015 standard in order to achieve the following general objectives:

• ensure the quality of customized products (setups for trade fairs, exhibitions, and events in general; furniture for shops, offices, homes, and exhibition spaces), so that:
  • the system effectively and efficiently meets customer expectations, even when not explicitly stated
  • the product complies with applicable specifications and standards
  • the desired business results are achieved
• implement a corporate organizational model capable of consistently ensuring high and adequate technical expertise to be applied in the following sectors and development projects: trade fair setups, exhibitions, and events in general; furniture for shops, offices, homes, and exhibition spaces
• establish every interaction with customers and partners with the aim of creating value while identifying both current and future needs for the company’s success
• streamline and optimize business activities, both managerial and operational, in order to deliver a product with the best quality/price ratio
• assure the customer that the product, in terms of quality and cost, is consistently delivered with the characteristics they require
• ensure product performance and reliability

To achieve these goals, Xilografia is committed to:

• clearly and systematically defining the duties and responsibilities of those involved in the product’s realization
• continuously maintaining a high level of stakeholder satisfaction, particularly that of customers and partners
• applying quality techniques and methodologies as a means to manage business activities in a controlled manner
• fully and precisely defining the product characteristics to be supplied, even when these are only implicitly stated in contractual documentation
• planning activities, executing them in accordance with the plan, monitoring their correct execution, and effectively communicating the necessary information for coordination
• continuously updating on new technologies, materials, and production processes to apply them within the company
• increasing the use of innovative technologies
• engaging and involving personnel in matters of quality, asking for their full cooperation and commitment to ensure continuous development and improvement
• raising supplier awareness about quality-related issues and encouraging them to adopt a quality management system of their own
• determining the risks and opportunities that must be addressed to ensure that the QMS (Quality Management System) can achieve its intended results

The application of quality techniques and methodologies is a shared and necessary commitment across all functions of Xilografia, starting from top management, which has established in its corporate directives the need to equip the company with a documented Quality Management System suitable for achieving the set objectives.

In addition to general objectives, Xilografia annually defines specific quality objectives, also concerning:

• customer satisfaction
• aquisition and/or maintenance of new professional skills and experience by staff
• improvement of the company’s production efficiency

The definition of Quality objectives is carried out within the framework of the Improvement Plan by Xilografia’s Management, which evaluates their achievement during periodic reviews. The Quality Policy and the implemented procedures are communicated to all personnel through regular meetings; proper understanding and implementation of the Quality Policy are systematically verified through internal audit activities.

Each responsible function is directly accountable for implementing the Procedures prepared for their respective areas of competence.
The Quality System Manager is responsible for coordinating the necessary actions for the development of the Quality Management System, implementing specific actions with particular regard to quality assurance and control, verifying the effectiveness of the system, proposing improvement actions, and supporting their implementation. The Quality System Manager is not responsible for the achievement of the expected product quality, as this is the result of correct planning and execution of all activities involved in their production — a task mainly carried out by the individuals performing the work directly.

Xilografia’s Management assumes primary responsibility for the achievement of the above-mentioned objectives and any corrective actions necessary to ensure their full realization. Within the framework of the Quality System, Management supervises and supports Quality-related activities, in coordination with Quality Manager Gianluca Sartorio, who has full responsibility and authority to ensure compliance with the procedures defined by the company’s Quality Management System. The implementation and continuous improvement of a Quality Management System is a commitment fully shared and endorsed by Management.

In-house production: our added value

The second step of the project management is the production that can start only when the production drawing is ready and approved. In its workshop based in Bistagno, Xilografia uses CNC machines and traditional machines for wood and steel work, tested systems conceived to comply with the highest standards and with the environmental and safety regulations. The integration between computer and CAD file allows a faster and more effective management of the whole production process. The production department includes also large painting pressurized cabins and drying cabins for the treatment and the painting of special pieces requested by our Client.